Responsible Gaming

Keep gambling within safe limits

Gambling involves risk, and losses can happen. There is no guaranteed way to win, and past results do not predict future outcomes. Games should be treated as paid entertainment rather than an investment, source of income or solution to financial problems. Only gamble with money that you can afford to lose after essential expenses have been paid.

Before you start, decide how much money and time you are comfortable spending. Consider setting a budget for the day, week or month and stop when that budget has been reached. Do not increase your spending simply because you have lost money or because you expect a win. A planned limit can help you make decisions before emotions or excitement affect your judgement.

Practical ways to stay in control

• Set a spending limit before you play and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, transport, savings or other essentials.
• Never borrow money, use credit intended for necessities or sell belongings to fund gambling.
• Do not chase losses by increasing your stakes or continuing for longer than planned.
• Avoid gambling when you are upset, stressed, tired, bored or affected by alcohol or other substances.
• Do not gamble as a response to financial pressure, relationship difficulties or other personal problems.
• Keep your account details secure and do not allow another person to use your account.
• Review your gambling activity regularly so you understand how much time and money you are spending.
• Remember that taking a break is always an option, whether you have won or lost.

A win does not mean you need to continue playing, and a loss does not create an obligation to keep going. Leaving a game when you reach your limit is a responsible decision. If gambling is no longer enjoyable or is beginning to affect other parts of your life, stop playing and consider using the available account controls or seeking support.

Account tools and safer play options

Account management tools can help you plan your play and create distance when you need it. Depending on the options available through the website, you may be able to set deposit, spending, loss or session limits, request a temporary break, restrict access to particular products or close your account. Availability, settings and processing requirements may vary, so review the information shown in your account or contact customer support through the website if you need help.

Limits

A limit can help you decide in advance how much you are prepared to spend or how long you intend to play. Choose an amount that fits comfortably within your personal budget. A limit should not be viewed as a target or an amount you must spend. If a limit is reached, stop gambling and wait until the applicable period has ended rather than trying to work around it.

Time-outs and breaks

A short break can be useful if you notice that gambling is taking more of your attention than usual. During a break, avoid opening other gambling accounts or moving to another gambling service to continue playing. Use the time to review your budget, speak with someone you trust and consider whether further support would be helpful.

Self-exclusion and account closure

Self-exclusion is a stronger restriction intended for people who want to prevent themselves from gambling for a chosen period or longer. If this option is available, read the conditions carefully before confirming your request. A self-exclusion or account closure should be treated seriously. Do not create another account or ask another person to gamble on your behalf while a restriction is active. If you feel unable to stop, seek help from an independent gambling support service as soon as possible.

If you request a limit, break, self-exclusion or account closure, follow any confirmation steps provided on the website. Keep records of your request where appropriate. If you believe a restriction has not operated as expected, contact the website's support team through the available support channel and explain the issue clearly.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it may affect finances, mental health, work, study, relationships and daily routines. You do not need to wait until a serious problem has developed before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by playing more often or staking more.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding or minimising gambling activity, losses or account transactions.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling during work, study, family time or other important activities.
• Losing sleep or concentration because you are thinking about gambling.
• Continuing to gamble despite arguments, financial stress or other negative consequences.
• Using gambling to escape sadness, loneliness, stress or other difficult feelings.
• Feeling unable to stop, reduce your spending or take a meaningful break.

One warning sign may be enough to justify taking a break and reviewing your gambling. You can start by stopping play, activating an available account restriction and telling a trusted person what is happening. A family member, friend, health professional or gambling counsellor can provide practical and emotional support without judgement.

If gambling is causing serious financial, emotional or relationship harm, seek independent assistance rather than trying to manage the situation alone. Australian support services can provide confidential information, counselling and financial guidance. Available services and referral pathways may differ between states and territories, so look for a recognised gambling support organisation in your area or consult an appropriate health professional.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis support service in your area. Gambling support is available, and asking for help is a positive step.

Protecting young people and vulnerable people

Gambling is for people aged 18 and over. Young people must not create, access or use a gambling account. Parents and carers should talk openly with children and teenagers about the risks associated with online gambling and take reasonable steps to prevent access to gambling websites and payment methods.

Keep your login details, device access and payment information private. Use a strong, unique password and activate available security features. Log out after using a shared device, and do not save account or payment details where another person could use them. If you believe someone under 18 has accessed an account, stop all activity and contact support through the website.

People experiencing financial stress, mental health difficulties or other vulnerabilities may be at greater risk of gambling harm. Gambling should not be used to manage these issues. Consider speaking with a qualified professional, trusted support person or independent gambling help service before playing.

Our approach

Boomerang Casino provides responsible gaming information and account controls intended to support informed decisions. These tools cannot remove the inherent risks of gambling or guarantee that harm will not occur. You remain responsible for the choices made on your account, including how much time and money you spend. We may take steps to protect account integrity, comply with applicable requirements and respond to concerns about unsafe or prohibited activity.

If you have a question about responsible gaming, account limits, a break or self-exclusion, use the customer support option available on the website. For independent advice, contact a recognised Australian gambling support organisation or a qualified health professional. You can seek help whether you are concerned about your own gambling or someone else's gambling.

Responsible gaming starts with a simple plan: know your budget, know your limits and be prepared to stop. If gambling stops being enjoyable, take action early. A break, a conversation with someone you trust or professional support can help you return to safer choices.